<aside> 🧪 We’re in public beta, making changes based on feedback. You can still contribute.
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We have set up this site to improve social housing services and explore new approaches to solving common problems.
<aside> ⚠️ The problem: Great examples of service and design patterns in social housing exist, but they are dispersed, hard to find or hidden behind paywalls.
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<aside> 💡 Our idea: An open-source service and design pattern library that is helpful, community-driven, and free, created and used by people working in social housing.
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For more context about what we are doing and how you can help, here is our launch event slide deck.
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Contribute to the pattern library
We need help with these, please 👇🏼
Service design is about working with the people who use your services to make them better. Or creating new services based on the needs of the people who will use them.
Service design considers the end to end journey someone might go through to complete a task. They might need to buy something, book an appointment or ask for help.
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We love this 3 minute video that clearly explains what service design is.
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Service and design patterns are reusable building blocks that you can use to build the services you design. Each building block creates a consistent and familiar user experience, making services quicker, easier, and more accessible.
Since the building blocks are reusable, you don’t have to reinvent the wheel every time. Instead, you can pull from a bucket of existing blocks to build your next service.
You can use our patterns or share yours for others to use.