Social housing

Estates by Lynsey Hanley
Show Me the Bodies: How We Let Grenfell Happen by Peter Apps
Service charges and rentcharges: a guide for social housing landlords by Pascale Mézac and Emma Hardman

Designing services and user experience

Design for Cognitive Bias by David Dylan Thomas
The Service Organization by Kate Tarling
Good Services by Lou Downe
Service Design Doing by Stinkdorn, Hormess, Lawrence and Scaneider
How to make sense of any mess by Abby Covert
Cross-cultural Design by Catt Small
Practical Design Discovery by Kim Goodwin
Multiplied: How digital transformation can deliver more impact for the public sector by Ben Holiday
Change by Design: how design thinking transforms organisations and inspires innovation by Tim Brown
Designing With the Mind in Mind: Simple guide to understanding user interface design guidelines by Jeff Johnson