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A service is something that helps someone do something.
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Social housing providers are service organisations, providing services to tenants and the wider community.
Having a clear list of services that you offer:
Here is a general social housing service list that you can use to start your own service list. Each list will be different for each organisation.
<aside> 💡
Pattern groups have been assigned and mapped using wider local government services mapped here, by TPXImpact
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| Service name | Service category | Pattern Group |
|---|---|---|
| Alter my home | Housing management | Request |
| Ask a question about my service charge | Service charge | Check |
| Change my tenancy type | Housing management | Request |
| Clean my communal area | Repair | Book |
| End my tenancy | Rent | Tell |
| Exchange my home for another persons | Housing management | Apply |
| Fix a tree | Grounds | Book |
| Get help with employment and training | Support | Request |
| Get help with my finances | Support | Request |
| Get permission to improve my home | Housing management | Request |
| Look after communal gardens and land | Grounds | Request |
| Make a claim on insurance | Housing management | Apply |
| Make a complaint | Complaint | Tell |
| Make and adaptation to my home | Housing management | Apply |
| Pay a bill | Money | Pay |
| Pay an overdue bill | Money | Pay |
| Remove fly tipping | Grounds | Tell |
| Remove graffiti | Grounds | Tell |
| Rent a commercial property | Rent | Apply |
| Rent a home | Rent | Apply |
| Rent a supported home | Rent | Apply |
| Repair a minor issue in my home | Repair | Book |
| Repair damp and mould | Repair | Book |
| Repair my communal area | Repair | Book |
| Report a safeguarding concern | housing management | Tell |
| Request permission to keep a pet in my home | housing management | Request |
| Service my gas boiler | Service | Book |
| Service my home’s electric | Service | Book |
| Stop a pest problem | Repair | Book |
| Stop antisocial behaviour | Housing management | Tell |
| Update my home | investment | Book |
| Repair my home | Repair | Book |
| Service Name | Service category | Pattern Group |
|---|---|---|
| Buy a Rent to buy home | sales | Pay |
| Fix problems in my new home (owned) | sales | Book |
| Buy a home | sales | Pay |
| Buy a shared ownership home | sales | Pay |
| Buy my current home | sales | Pay |
| Service name | Service category | Pattern Group |
|---|---|---|
| Get help with IT | internal | Request |
| Give my resignation | internal | Tell |
| Get help with an absence issue | internal | Request |
| Raise a concern to an external body | internal | Request |
| Recruit a new employee | internal | Request |
| Raise a complaint about my employer | internal | Tell |
| Get help with a conduct issue | internal | Request |
| Get help with a capability issue | internal | Request |
| Get training to help me improve | internal | Request |
<aside> ☝🏼
Want to share your social housing service list? Speak to Dave or Paul. Or email [email protected].
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